Help & Support

Badger Iron — a brand of Bowery Creative Agency, LLC.

Everything you need to know about ordering a print. If your question isn't answered here, email us — a real person reads it.

How do I order a print?

Open any plate from the catalogue, choose a presentation (framed giclée, open giclée, or metal), a size, and — for framed pieces — a frame colour. Click through to secure checkout, enter your shipping and payment details, and that's it. You can also preview any plate on a wall, true to scale, in the gallery.

What are the print options?

• Framed giclée — archival giclée print, matted and glazed in a wood or painted frame, ready to hang.
• Open giclée — the bare archival print on fine-art matte paper (200gsm), for your own framer.
• Metal — the image dye-sublimated onto a glossy float-mounted aluminium panel.

How long does it take, and who ships it?

Every print is made to order by our fulfilment partner, Prodigi, then shipped directly to you. Production usually takes a few business days before dispatch; delivery time then depends on your location. You'll get a confirmation email as soon as you order, and tracking when it ships.

Where is my order?

Check the confirmation email you received after checkout — it has your order reference. When your print ships you'll get a second email with tracking. If something looks wrong, email us with your order number and we'll look into it.

What's your return policy?

Because every piece is made to order, we accept returns or replacements for items that arrive damaged, defective, or materially different from what was ordered. Email support@badgeriron.com within 30 days of delivery with your order number and a photo, and we'll arrange a replacement or refund. See our Terms for full details.

Is payment secure?

Yes. Checkout is handled entirely by Stripe (PCI-DSS Level 1). We never see or store your full card number. Your card statement will read "BADGER IRON."

Do you ship internationally?

Yes — we ship to the United States, Canada, United Kingdom, Ireland, Australia, and much of Western Europe (Germany, France, Netherlands, Spain, Italy).